Shipping policy
SÁNCHEZ PORTELA ships products worldwide through our fulfillment partner, Printify. Orders are produced and shipped through Printify's network of fulfillment providers.
1. Shipping Destinations
We offer shipping to customers worldwide, subject to product availability, carrier availability, legal restrictions, and other applicable shipping limitations.
Some destinations may not be available for shipping. If shipping is unavailable to your destination, an available shipping method will not be displayed at checkout.
2. Order Processing
After an order is placed and payment is successfully processed, it is submitted for production through Printify.
Production times may vary depending on the product, fulfillment location, order volume, product availability, holidays, and other circumstances.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
3. Shipping Methods and Delivery Times
The following are the current estimated delivery times and shipping rates for our products:
United States
Economy: 4–8 business days
Shipping rate: USD $3.99 for the first item + USD $2.09 for each additional item.
Standard: 2–5 business days
Shipping rate: USD $4.75 for the first item + USD $2.40 for each additional item.
Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated U.S. territories may require an additional 7–12 business days.
Canada
Standard: 10–30 business days
Shipping rate: USD $9.39 for the first item + USD $4.39 for each additional item.
Australia
Standard: 10–30 business days
Shipping rate: USD $12.49 for the first item + USD $4.99 for each additional item.
Rest of the World
Standard: 10–30 business days
Shipping rate: USD $10.00 for the first item + USD $4.00 for each additional item.
The final shipping cost applicable to your order will be displayed at checkout before payment is completed.
4. Delivery Times
All delivery times are estimates only and are not guaranteed.
Delivery times may be affected by circumstances outside of our control, including shipping carrier delays, customs processing, weather conditions, holidays, high order volumes, address issues, and other unforeseen circumstances.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for tracking information to become active after the package has been handed to the shipping carrier.
6. Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, GST, or other fees imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, any customs duties, import taxes, VAT, GST, or other charges imposed by the destination country are the responsibility of the customer.
SÁNCHEZ PORTELA does not control the customs policies, taxes, duties, or fees imposed by individual countries.
7. Lost or Delayed Packages
If your package is significantly delayed or appears to have been lost during transit, please contact us at andresesanchez2016@gmail.com and provide your order number and tracking information.
We will assist in investigating the shipment with the applicable fulfillment and shipping providers.
Any resolution for a lost shipment will be handled in accordance with the applicable fulfillment provider and Printify policies.
8. Packages Marked as Delivered
If your tracking information indicates that your package has been delivered but you cannot locate it, please:
- Check around your delivery location.
- Check with household members, neighbors, building management, or other authorized recipients.
- Contact the shipping carrier using the tracking information provided.
- Contact us at andresesanchez2016@gmail.com if the package remains missing.
We will assist with investigating the shipment where possible.
9. Damaged or Defective Products
If your order arrives damaged or contains a manufacturing or printing defect, please contact us at andresesanchez2016@gmail.com as soon as possible after delivery.
Please include:
- Your order number;
- A description of the issue; and
- Clear photographs of the product and its packaging.
We may request additional information or photographs to evaluate the issue.
Approved claims will be handled in accordance with the applicable Printify policies and may result in a replacement, refund, or other appropriate resolution.
For additional information regarding returns and refunds, please see our Refund Policy.
10. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us at andresesanchez2016@gmail.com as soon as possible after placing your order.
Because orders may enter production shortly after purchase, we cannot guarantee that an address can be changed after an order has been submitted for production.
If an order has already entered production or has been shipped, we may be unable to change the shipping address.
11. Shipping Restrictions
Although we offer worldwide shipping, certain destinations may be unavailable due to legal restrictions, carrier limitations, fulfillment restrictions, or temporary shipping restrictions.
If a shipping method is unavailable for your destination, it will not be offered at checkout.
12. Multiple Items in One Order
Shipping charges may increase when multiple items are purchased.
Our shipping rates may be calculated using a first-item and additional-item rate, depending on the destination and shipping method selected.
The final shipping cost for your order will always be displayed at checkout before payment is completed.
13. Contact Us
If you have any questions regarding shipping or your order, please contact us:
SÁNCHEZ PORTELA
Email: andresesanchez2016@gmail.com
Phone: +1 829-345-0868
Address: El Copal, Licey al Medio, Santiago de los Caballeros 51000, Dominican Republic
We will do our best to assist you with any shipping-related questions or concerns.